Automated Order Notifications on WhatsApp
Keep customers informed with automated order confirmations, shipping updates, and delivery notifications, all via WhatsApp. Integrates directly with Shopify.
40%
Less support tickets
94%
Satisfaction
R0.30
Per notification
Instant
Order sync
Style Studio
online
Hi Sarah, your order #1892 has been confirmed! Order total: R450.00. We’ll update you when it ships.
9:41 AM
Great news! Your order has been shipped. Track: track.example.com/1892. Estimated delivery: Thursday.
10:56 AM
Your order has been delivered! We hope you love it. Questions? Just reply here.
11:71 AM
Automated at Every Stage
From order placed to delivered, your customer is always in the loop.
Order Placed
Instant confirmation with order number, items ordered, total amount, and estimated delivery date. Customer knows their order went through.
Order Shipped
Tracking number and courier link sent automatically when the order ships. Customer can track their parcel in one tap.
Out for Delivery
Same-day notification when the driver is on the way. Include estimated arrival window so customers know when to expect delivery.
Delivered
Delivery confirmation with a link to contact support if anything is wrong. Follow up with a review request 2 days later.
Stop Answering “Where's My Order?”
Proactive notifications reduce support tickets and keep customers happy without lifting a finger.
Shopify Integration
Connect your Shopify store in minutes. Orders, shipping updates, and fulfilment status sync automatically to PingLocal.
40% Fewer Support Tickets
When customers know exactly where their order is, they don't need to call or email asking. Your support team can focus on real issues.
94% Customer Satisfaction
Customers love proactive updates. They feel informed and cared for, leading to repeat purchases and positive reviews.
Automated at Every Stage
From order placed to delivered, every notification is sent automatically. No manual copying of tracking numbers or order details.
Rich Message Templates
Include order details, tracking links, delivery estimates, and support contacts in beautifully formatted WhatsApp messages.
Post-Delivery Follow-Up
Automatically ask for a review or offer a discount code 2 days after delivery. Turn one-time buyers into repeat customers.
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Frequently Asked Questions
Which e-commerce platforms are supported?
PingLocal currently integrates with Shopify for automatic order syncing. WooCommerce and other platforms are on our roadmap. You can also trigger notifications manually via the Team Inbox.
Are order notifications sent automatically?
Yes. Once connected to Shopify, PingLocal automatically sends notifications when orders are placed, shipped, out for delivery, and delivered, with no manual work needed.
How much does each notification cost?
WhatsApp charges approximately R0.30 per utility conversation (order updates). PingLocal is R200/month flat with no per-message markup.
Can I customise the notification messages?
Yes. Each notification stage uses a customisable template. Include order details, tracking links, delivery estimates, and your brand messaging.
Can I send a review request after delivery?
Absolutely. PingLocal can automatically trigger a Google review request 2 days after delivery, combining order notifications with review campaigns for maximum impact.
Stop Answering “Where's My Order?”
Every “where's my order” message costs your team time and patience. Automated WhatsApp notifications keep customers informed before they even think to ask.
40%
Fewer tickets
94%
Satisfaction
R0.30
Per notification
One plan. No contracts. Setup in under 10 minutes.