Smart Automation

WhatsApp Auto Reply That Works 24/7 for Your Business

Instant responses. No missed messages. No manual effort.

WhatsApp auto reply ensures every customer gets an instant response, even when you're busy, after hours, or on holiday. Set up keyword-triggered replies, welcome messages, and multi-step chatbot flows that handle common questions automatically. Your customers feel heard, and your team focuses on what matters.

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SO

Automation

Build chatbots and auto-replies for incoming messages

3ACTIVE FLOWS
5TRIGGERS
4KEYWORDS
12STEPS

Keyword Auto-Replies

KeywordMatchStatus
hicontainsactive
menuexactactive
hourscontainsactive
bookstarts withpaused

Chatbot Flows

Welcome Flow

Trigger: hi, hello · 3 steps

active

Review Request

Trigger: After visit · 4 steps

active

Booking Flow

Trigger: book · 5 steps

active

Flow: Welcome Flow

Trigger

Keyword: hi, hello

Send Message

"Welcome to Bloom Beauty! How can we help?"

Wait

Wait for reply...

If Contains

"book" → Go to Booking

Assign Agent

Route to available agent

+ Message+ Delay+ Condition+ Assign
Test: type a message...
Simple Setup

Up and Running in 3 Simple Steps

01

Set Your Trigger Keywords

Define keywords like 'hi', 'hours', 'price', or 'book' that trigger automatic responses. Customers type a keyword, PingLocal replies instantly.

02

Build Your Response Flow

Create single replies or multi-step flows with messages, delays, images, tags, and agent handoff. No coding needed, just drag and drop.

03

Activate and Monitor

Turn on your auto-replies and watch them work. Monitor response rates and tweak flows based on real customer interactions.

Key Benefits

Why Businesses Choose This Feature

Instant Customer Responses

Customers get a reply within seconds, not hours. First-response time drops to near-zero, making your business feel responsive and professional.

Keyword-Triggered Replies

Set up triggers for common words like 'menu', 'price', 'hours', or 'book'. Each keyword fires a specific response tailored to that query.

Multi-Step Chatbot Flows

Build flows that go beyond a single reply. Ask qualifying questions, collect information, send images, and hand off to a human agent when needed.

Works After Hours

Your auto-reply runs 24/7. Customers who message at 10pm get the same instant response as those who message at 10am. No more missed opportunities.

Smart Agent Handoff

When a conversation needs a human touch, PingLocal automatically assigns it to an available team member and notifies them in the shared inbox.

No Coding Required

Build complete auto-reply workflows with a visual builder. Add steps, set conditions, and test your flows, all without writing a single line of code.

Common Questions

Frequently Asked Questions

Go to the Automation section, click 'New Flow', set a trigger keyword, and add your response steps. You can test the flow before activating it. The whole setup takes under 5 minutes.

Works great with

Explore Related Features

Team Inbox

When auto-reply hands off a conversation, your team picks it up in the shared inbox.

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Message Templates

Use Meta-approved templates in your auto-reply flows for consistent, compliant messaging.

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Broadcasts

Combine auto-replies with broadcast campaigns for a complete WhatsApp marketing system.

Explore feature

Ready to Grow Your Business on WhatsApp?

Join local businesses already using PingLocal to get more reviews, reduce no-shows, and keep customers coming back.

5x

More reviews

60%

Fewer no-shows

R200

Per month

Get Started — R200/mo

One plan. No contracts. Setup in under 10 minutes.