Core Feature

WhatsApp Business Automated Messages with Team Inbox

One shared inbox for your entire team. Every WhatsApp conversation in one place.

WhatsApp business automated messages are simple to manage when your whole team shares a single, real-time inbox. PingLocal's Team Inbox lets multiple agents handle conversations simultaneously, track message status (sent, delivered, read), share media, and ensure no customer message goes unanswered, even outside business hours.

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SO

Chats

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TM
Thabo Mokoena11:02

Of course! I've booked you in for Fri...

openSales
ND
Naledi Dlamini09:44

Also, is there any prep I need to do...

openLead2
PV
Pieter van der Merwe11:32

Actually, can I add a trim to the booking...

openAppointment
ZK
Zanele Khumalo09:02

That would be great, when is she availa...

pendingSupport
JM
James Mitchell11:47

Done! Saturday at 09:00 AM, premi...

openVIP
FA
Fatima Abrahams08:14

Actually, my friend wants to book t...

openReview1
SN
Sipho Ndlovu03:32

Sounds good! We'll see you then

resolvedRegular
PV

Pieter van der Merwe

+27 83 456 7890

Free reply window — about 23 hours left

Hi Pieter! This is a reminder that your appointment is tomorrow at 14:00. Reply YES to confirm or RESCHEDULE to change.

06:02

YES, confirmed. Thanks for the reminder!

07:02

Great, you're all set for tomorrow at 2 PM. See you then!

07:14

Actually, can I add a trim to the booking as well?

11:32

Type a message
PV

Pieter van der Merwe

+27 83 456 7890

active

Details

Emailpieter@business.co.za
Phone+27 83 456 7890
CreatedJan 18, 2026

Tags

RegularAppointment

Actions

Simple Setup

Up and Running in 3 Simple Steps

01

Connect Your WhatsApp Number

Link your WhatsApp Business API account to PingLocal. Your existing number works. No need to change it.

02

Invite Your Team

Add team members as agents. Each person sees all conversations and can claim or be assigned specific chats.

03

Respond & Automate

Reply in real-time or let automated messages handle common questions. Track every message status from sent to read.

Key Benefits

Why Businesses Choose This Feature

Multiple Agents, One Number

Your entire team responds from the same WhatsApp Business number. No more passing phones around or missing messages.

Real-Time Message Status

See exactly when messages are sent, delivered, and read. Know which customers have engaged and who needs follow-up.

24-Hour Window Indicator

PingLocal shows you when the WhatsApp 24-hour messaging window is closing, so you never miss a chance to respond.

Rich Media Support

Send and receive images, videos, documents, and voice messages, all within the shared inbox interface.

Agent Assignment

Assign conversations to specific team members. Track who handled what and measure response times per agent.

No Messages Lost

Every conversation is logged and searchable. Review past interactions, add notes, and maintain full customer context.

Common Questions

Frequently Asked Questions

PingLocal supports multiple agents on a single WhatsApp Business number. There's no hard limit. Add as many team members as your business needs.

Works great with

Explore Related Features

Automation Builder

Build chatbot flows that hand off to Team Inbox when human help is needed.

Explore feature

Message Templates

Use pre-approved templates to start conversations outside the 24-hour window.

Explore feature

Analytics Dashboard

Track response times, agent performance, and conversation metrics.

Explore feature

Ready to Grow Your Business on WhatsApp?

Join local businesses already using PingLocal to get more reviews, reduce no-shows, and keep customers coming back.

5x

More reviews

60%

Fewer no-shows

R200

Per month

Get Started — R200/mo

One plan. No contracts. Setup in under 10 minutes.