Sending Automated WhatsApp Messages with Ready-Made Templates
6 pre-built templates to get you started, plus easy custom template creation with Meta approval tracking.
Sending automated WhatsApp messages starts with the right templates. PingLocal includes 6 ready-to-use message templates for common business scenarios: review requests, appointment reminders, welcome messages, and more. Create custom templates for marketing, utility, or authentication, submit them to Meta for approval, and track their status right from your dashboard.
Message Templates
Manage your WhatsApp-approved message templates
Ready-to-use templates
Pre-built templates crafted to pass Meta's approval. Click "Use Template" to customize and submit.
google_review_request
Ask customers to leave a Google review after a service or purchase.
We'd love your feedback!
Hi {{1}}, thank you for choosing {{2}}! We hope you had a great experience. Would you mind taking a moment to share your feedback? {{3}}
Reply STOP to unsubscribe
Variables:
order_confirmation
Confirm a customer's order with details and expected delivery.
Order Confirmed
Hi {{1}}, your order #{{2}} has been confirmed! Order total: {{3}} Estimated delivery: {{4}}
Variables:
appointment_reminder
Remind customers of an upcoming appointment or booking.
Appointment Reminder
Hi {{1}}, this is a friendly reminder of your upcoming appointment. Date: {{2}} Time: {{3}} Location: {{4}}
Variables:
Up and Running in 3 Simple Steps
Browse the Template Library
Choose from 6 ready-to-use templates covering review requests, reminders, promotions, and more, or create your own from scratch.
Customise & Submit
Edit template text, add dynamic variables like {{customer_name}}, and submit to Meta for approval. PingLocal tracks approval status automatically.
Use Across the Platform
Approved templates work everywhere: Broadcasts, Automation flows, and Team Inbox. Start conversations outside the 24-hour window.
Why Businesses Choose This Feature
6 Ready-to-Use Templates
Get started immediately with pre-built templates for the most common WhatsApp business scenarios, already formatted for Meta approval.
Dynamic Variable Mapping
Personalise every message with variables like {{customer_name}}, {{appointment_date}}, or {{order_number}} for a personal touch at scale.
Meta Approval Tracking
Submit templates directly from PingLocal and track their approval status. Know exactly which templates are approved, pending, or rejected.
Three Template Categories
Create marketing, utility, or authentication templates, each optimised for different conversation types and cost structures.
Start Conversations Anytime
Approved templates let you message customers outside the 24-hour reply window, which is essential for follow-ups and proactive outreach.
Consistent Brand Voice
Templates ensure every team member sends on-brand messages. No more inconsistent copy or compliance risks.
Frequently Asked Questions
With PingLocal, you select an approved message template, choose your recipients (or set up an automation trigger), and send. Templates support dynamic variables so each message feels personal. You can send immediately, schedule for later, or trigger automatically based on events.
Explore Related Features
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