Automate WhatsApp Messages with No-Code Workflows
Build chatbot flows, keyword auto-replies, and follow-up sequences, with no coding required.
Automate WhatsApp messages to handle repetitive tasks while your team focuses on what matters. PingLocal's Automation Builder lets you create multi-step chatbot workflows with messages, delays, agent assignment, conditional logic, and keyword-triggered auto-replies using exact match, contains, or starts-with matching.
Automation
Build chatbots and auto-replies for incoming messages
Keyword Auto-Replies
Chatbot Flows
Welcome Flow
Trigger: hi, hello · 3 steps
Review Request
Trigger: After visit · 4 steps
Booking Flow
Trigger: book · 5 steps
Flow: Welcome Flow
Trigger
Keyword: hi, hello
Send Message
"Welcome to Bloom Beauty! How can we help?"
Wait
Wait for reply...
If Contains
"book" → Go to Booking
Assign Agent
Route to available agent
Up and Running in 3 Simple Steps
Set Your Triggers
Choose what starts the automation: a keyword message, a new contact, a tag assignment, or a scheduled time.
Build the Flow
Add actions like send message, wait, assign to agent, add tag, or branch with conditions. Drag and drop to arrange.
Activate & Monitor
Toggle your automation live. PingLocal shows you how many contacts entered the flow and where they are in the journey.
Why Businesses Choose This Feature
Keyword Auto-Replies
Set up instant automated responses triggered by customer keywords. Support exact match, contains, and starts-with matching for flexible triggers.
Multi-Step Workflows
Build sequences with messages, time delays, agent assignment, tag management, and conditional branching, all built visually.
24/7 Customer Response
Your automated WhatsApp replies work around the clock. Customers get instant responses even when your team is asleep.
Smart Handoff to Humans
When automation can't handle a query, it seamlessly assigns the conversation to a human agent in the Team Inbox.
Review Request Automation
Automatically send Google Review requests after purchases or appointments, with timed follow-ups if no review is left.
No Coding Required
The visual flow builder makes it easy for anyone to create sophisticated automation, with no developer needed.
Frequently Asked Questions
With PingLocal, you create automations using a visual builder. Set a trigger (like a keyword or event), add actions (send message, delay, assign agent), and activate the flow. No coding required, and your automated WhatsApp messages start working immediately.
Explore Related Features
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One plan. No contracts. Setup in under 10 minutes.